Client: Queens Meat
Location: 23-62 Steinway Street, Astoria, NY 11105
Assignment: Increase Retail Business (wholesale business is fine)
Research: Checked prices and business offerings @ 8 other butchers in Astoria.
Planning: Identified clear (but challenging) differentiating factor to Queens Meat.
Creation: Create Word-of-Mouth campaign for Father’s Day & 4th of July.
Application: Keep Creative to the lowest cost possible ($149.).
Measure: Return to client to see how the campaign did. The numbers don’t lie. We created a 13% increase.
How We Did It
Our research showed that Queens Meat is perceived as one of the most unappealing butchers in Queens. While they are clean, overtly functional and offer a great product and an inexpensive price, their store is like a mini-industrial factory (not inviting to the public). They are also located on a very industrial/commercial block, at a bus stop, just off Astoria Blvd. (287 highway) with little opportunity for customer parking without getting ticketed.
They are also located right next door to a bread manufacturer. In other words, this strip is not inviting to walk-in and the newer residents moving in.
The research took a week. We walked into 8 local butchers, checked all the competition’s online reviews and what people are saying on their Social Media. We did a brief competitive analysis of their Top 4 competitors to review:
The plan was simple: make more money in retail.
The prices are lower and competitive with the other butchers around Astoria. We identified a clear differentiating feature to Queens Meat—their place: It’s UGLY.
And I told them that directly.
The owners are a pair of business men, one Greek and the other Albanian. They could handle the truth: that their store looks more like a factory than a nice retail shoppe.
The staff can be rude at times depending on how busy they are. They’ve been there for 30 years. Everyone gets a little tired of any job after 30 years.
We were hired to create a Word-of-Mouth campaign for Father’s Day & 4th of July. This creative execution required a radical move, something outside of the norm. We took THE UGLY industrial look the store had and used it as an asset to benefit our client.
We arose to the challenge.
They listened openly to the opinion that was shared with them, honestly and openly, without being offended. We preferred to tell them the HONEST and BRUTAL truth rather than lie and sugar coat the problems we found with their aesthetic.
Aesthetics are a problem that CAN BE fixed. A full-on renovations would have costed them upwards of $40,000 but they weren’t interested in that kind of renovation. They allowed us to get to work for them at the price we initially agreed on. The other solution was to have them open on a more business friendly street.
This was their previous sandwich board. The way they displayed the meat’s condiments on the counter is brash and has a no nonsense, take it or leave it, approach:
To apply AntiMarketing techniques to a Word-of-Mouth campaign for Father’s Day & 4th of July. The application of the creative called for a brash, bold move. We took THE UGLY and used it as the main differentiating factor from the other butchers.
The campaign was divided into three parts:
- 1,000 Business Cards
- A new sandwich board outside
- Three new all-American flags.
Business Cards (front):
On the back we used these humorous headlines, A different one on each card.
Here are all of them:
We printed 1,000 business cards on an 11″ x 17″ (Tabloid) sheet adding these different headlines on the back. We then printed and cut them and placed them in doorways and left them on the windshields of local cars—1,000 of them.
Apparently and expectedly we got the attention and walk-ins we wanted on Father’s Day. The place filled up with people. In just six weeks, we generated a $87,800 increase in business.
The 4th of July was an even
better business day for them
and it was the first time in
30 years of business that
they were sold out of 25lb.
boxes of bacon, chopped
meat, and souvlaki.
The NEW sandwich board outside read:
The all-American flags were hung on the awning and looked like this:
This campaign launched mid-June a week before Father’s Day. For the 4th of July, there was a line outside the store and some of the normal offerings were sold out by the early afternoon (as mentioned above).
By mid-July we went back for a follow up meeting. The campaign had generated 13% over their normal 15% annual growth, equaling $87,880. to be precise. This total percentage increase for the month of June was 28% when we compared their performance for the previous three years. This was according to their handwritten accounting ledger which they brought up from their office in the basement.
They were happy and amazed that it actually worked and perplexed at the same time.
The fee we charged was only $1,500. It was a little test and not meant to be a big money making endeavor for us. The material expenses we needed was for a sandwich board, purchased second-hand from another client of ours for $20. We also bought a white magic marker for the lettering on the board: $8. The three flags were under $10 each, ordered from Amazon. and the most expensive material cost was for 1,000 business cards which was $90.
Total Expenses: $149.
HOW we do it:
ANTIMARKETING is DISRUPTION. Disruption is how businesses stand out, proudly and boldly among the competition. The methods we use are this radical approach showing measurable increases to any business when the right techniques are applied to the right business.
There’s no fooling customers. They know the truth. In fact, we all do.
Usually, the client’s spirit, aesthetic and persona can and should be used to their advantage without changing the internal business operations. In this case it worked out really well.
We congratulated the men of Queens Meat 🥩 for having the audacity to run with the campaign we proposed. It was an approach which is outside the norm and certainly outside of many people’s comfort zones.
It’s not all that often we get smart, daring clients but when we do, they win. Then, we win by default.
But, the biggest winners of all is always the customer. The customers are the people that deliver the money into the business. They come first in our book. The campaign was designed for them. A little smile goes a long way.
Describing all the techniques we used to create this humorous and powerful AntiMarketing campaign here would require too much writing. The subtlety in the 3 applications applied here would also mean writing an entire book. We may include this case study in a book someday.
The campaign didn’t come out of thin air. We didn’t just guess it would work. We knew it would work. There’s only a few companies that do branding, design, communications and advertising like we do.
Allow us to help your business excel, if you want to make more money. Yes, we are going to suggest something you wouldn’t expect but, that’s one of the reasons clients hire us.
Maybe you can call us. You may be happy you did.
Thank you. Have a nice day.
🤒 : Breuk IVersen
🤖 : (718) 578-6613
👹 : BinkNyc.com
😍 : BinkNyc@gmail.com